Lisa Onuoha

About

Every business loses customers it could have kept. Not because the product failed, but because operations slipped and the support experience did. That’s where I come in. I’m an Executive Virtual Assistant and Customer Support Specialist with 3+ years of experience helping entrepreneurs and business owners run smoother operations while ensuring their customers feel heard, supported, and taken care of. I have maintained a 90% customer satisfaction rate across 80+ daily support interactions, reduced chargebacks by 30%, and in my most recent role, I was promoted from Specialist to Manager within two weeks, not because I was the most experienced, but because I showed up like the business was mine. Here's how I support your business: - I manage your inbox and calendar so nothing slips through - I handle customer support with clarity, empathy, and speed - I track projects and deadlines so execution stays consistent - I build simple systems and SOPs so your operations run without constant supervision I work with Google Workspace, Notion, Asana, Trello, Zendesk, Slack, HubSpot, and more. I learn new tools fast. And I am bilingual in English and French, so if your clients span both languages, I have that covered too. If you have been looking for someone you can trust with your business, you just found her. Hit the Contact button and let us get to work.

Skills & Expertise

Services Offered